Testimonials / Reviews


Susan T.
January 06, 2019 
This is a wonderful company. I made a minor but potentially costly mistake in my order and contacted them immediately to see if it could be remedied. They not only replied within the hour and offered a perfect solution, they did so with kindness and grace. THIS is way I love buying from small companies with high quality products. There is a real person on the other side of the sale. Can’t wait to receive my jacket – it looks AMAZING and has all the details I was looking for including scrumptious color! Thank you Mia Melon. You made my day.

‎Shannon R.
Jan 06, 2019 
I bought 4 coats as Christmas gifts for 3 different people. They worked great for 2 out of 3 recipients and the only problem on the third was fit. These are great quality coats. If you haven't checked them out, you really should.

Jennifer O.
December 27, 2018
Just brought my first jacket from Mia Melon and it is beautiful. I am excited to finally have a rain jacket that I can wear to the office. Their customer service has been extremely helpful. I will definitely buy from them again.

Naomi H.
December 14, 2018
After some intensive research on my quest for the perfect 'has it all' winter coat for my upcoming trip to Europe I came across Mia Melon. It seemed too good to be true - stylish, warm, affordable, waterproof jackets that aren't bulky AND ship to Australia? So I did some intensive research on Mia Melon as a company to make sure I wasn't going to be duped before taking the plunge and making a purchase. All signs were positive so I bought a coat and it arrived 8 days later. Impressive.
Unfortunately the jacket was too large for me (probably me failing in my conversion from inches to centimetres, or overestimating my own size!) but I have to say, I've since had one of the best customer service experiences ever, particularly impressive since the majority of our interaction has been through messenger. They've been really responsive at all hours, have happily answered all of my questions in my new quest to get the sizing right, and have been really understanding of my sense of urgency to get a new coat shipped out in time for my departure date.
If you're looking for that perfect winter coat that has it all, this is the place for you. The experience I've had in all my dealings with Mia Melon, the quality of their products and the range of sizes, colours and styles available is fantastic. I highly recommend Mia Melon and will definitely be shopping with them again!

Kristal P.
November 27, 2018 · 
I just purchased my 4th and 5th Mia Melon coats/jackets and will keep adding to my collection. BEST. JACKETS. EVER. Especially in rain and snow (I live in Bend, Oregon). I love that I don’t look like I’m wearing the basic generic rain/snow jackets! Warm and dry and stylish?!? You can’t beat it!!!
Also, I’ve received the most amazing customer service ever from Tanya, I really needed major help with color and sizing on my latest purchase and she is an absolute ROCKSTAR!!! Seriously, if you need assistance, send her a message on Facebook Messenger! She’s the bestest!!!

Melissa L.
November 29, 2018 · 
Amazing product and great customer service! I’ve owned two Stella jackets over the course of 2 years and unfortunately both times I’ve had bad luck with the zipper breaking. After messaging Mia Melon with my issue they generously replaced the jacket both times! Happy to support a local company that stands by their product! I use the Stella Jacket for my every day use especially when it’s raining in Vancouver! 
Thanks for the amazing customer service :)

Ed Byrnes 
Thank you Tanya and your Mia Melon staff. We had been in your shop during a trip to Vancouver last autumn, and I decided to order a coat from you online for my wife for Christmas. The coat arrived when promised, and we found it had a defective zipper. The way you handled the exchange for a replacement coat was outstanding, and far above what any other online retailer has ever done before. I recommend that anyone who is looking for a stylish coat that is also warm and functional go straight to Mia Melon, you have fine quality garments and exceptional service. We will definitely be shopping with you again!

Victoria S.
November 6, 2018 · 
I purchased two weatherproof coats from Mia Melon, the Houston and the Stella. While they did take a while to get to me in Canada (approx. 3-4 weeks), the brand rep. on Facebook chat was very responsive and even followed up with me after shipping to make sure I received a tracking number! I had no issues with shipping or surprise fees on delivery.
For that reason, I am very glad I ordered my jackets before reading the Facebook reviews. I think some people are used to fast one-day shipping. You have to remember they're still a relatively small company doing their best! Your jackets WILL arrive, eventually.
I do love my jackets. They are very stylish and the water really does bead right off of them. They are a lot lighter/thinner than I expected, but despite this they are so surprisingly WARM! They do reflect your body heat back to you, and are completely wind proof.
All of this being said, I don't find them to be of exceptional quality, especially for the price point. The materials used are decent, but the stitching is uneven in some places, with some loose threads that I hope don't continue to come apart as I wear them. Because of the price point, these are jackets that I hope to last me 5-10 years, and I'm hoping they hold up to my expectations.
This is where they lost a star for me. I feel that I could get a better quality weatherproof jacket, albiet perhaps not as stylish, from any outdoor sales store (Marks, Eddie Bauer, Sail). Or, even a more stylish and less weatherproof one from Aritzia or Lululemon.
Overall, if the jackets hold up well over time I will rate 5 stars, purchase again and definitely recommend this brand to friends!

Wanda C.
September 14, 2018 · 
Purchased two Nouveau Rain Shell coats, one for my Mom and one for myself online when they had the BOGO sale, turned out XXL was too big for me. We're so lucky to have the Mia Melon store here in Gastown Vancouver which made the exchange super easy. They didn't have the same style in XL in stock but Tanya was super nice and patient, walked me through the store and helped me choose a style and size that suits me the best. I've been wearing my Vanessa coat everyday in the rain and love it.😊

Mae S.
November 27, 2018 · 
Customer service did a great job dealing with an issue I had over black Friday weekend. I've had my Mia Melon raincoat for six PNW winters so I'm sure my new wool coat will be amazing!

Michelle F.
November 25, 2018 · 
Love my Mia Melon jackets <3 A bit tricky getting customer service for an exchange via email/phone but had fast + friendly help through FB messenger and resolution quickly.

Crystal K.
November 22, 2018 · 
So great to have a plus-sized option for true waterproof technical wear. Sorry to hear the online purchasing hasn't been working well for some people. If you are able to, go directly to their Gastown location. Staff is attentive and accommodating.

Jen E.
November 15, 2018 · 
This is the nicest jacket I have ever owned. Going to fill my closet with them!!

Amber T.
October 28, 2018 · 
TL;DR - Customer service was super helpful in getting me my jacket & backpack on time and the products are AMAZING!
Customer Service: I ordered my jacket about a week and a half before an international trip. The website said that they shipped within 1-2 days and since I live in Seattle (near one of their shipping facilities) I had hoped the jacket would arrive before my trip. Though, after a few days it didn't appear to have changed status from "purchase received". Panicky, I emailed and Facebook messaged their customer service. They got back to me right away and had the jacket shipped that afternoon. I received it the next day, still several days before leaving for my trip.
Jacket: I ordered the Everglades jacket in Evergreen color in a size small (I'm about 5'6, 135 lbs). The jacket is a little big, but perfect for wearing bulky sweaters underneath. The sleeve length is perfect for me (a little longer than my wrists, making sure to keep my arms covered even when moving around). The oversized hood doesn't crush my curly hair even when I cinch it to stay on on windy days. The material of the jacket is really cool. It doesn't feel stiff or waxy like a typical rain coat and it doesn't make a "swishy" sound like a "wind-suit" type jacket. It is clearly cotton material and so soft on both the inside and outside, yet the rain beads up and doesn't soak through. I wore this jacket wandering around rainy Germany for 2 days straight and it cut the wind and kept me dry the whole time. Since it can be worn in so many ways, it's easy to rock this jacket in a variety of weather conditions. Oh, and it's adorable (I've gotten a ton of compliments on it).
Backpack: I tend to walk around Seattle carrying a variety of things that I don't want to get wet, so I ordered Mia Melon's weatherproof backpack. I have yet to take it out in the rain, but if it acts the way that the jacket does, I'm not at all worried about my belongings. The bag itself is surprisingly spacious (it holds my 13" laptop with room to spare in the laptop sleeve and lots of room for a sweater, notebooks, whatever). The straps are comfortable to carry, even when the bag is pretty full. They are a little wide (though maybe I have narrow shoulders?), but it doesn't bother me at all to carry. The bag has a cinch closure which is then covered by a flap, secured with magnetic clasps.

Bea J.
October 3, 2018 · 
Amazing and ultra high quality coats❤️

Kathy A.
September 21, 2018 · 
This company makes fantastic jackets out of new fabrics. Their clothes are stylish as well as practical.

Kathleen O.
September 9, 2018 · 
I am outside with my son's sports and walking my dog in the rain. I don't have enough hands for an umbrella so I trust my Mia Melon to keep me super warm fuzzy snuggly warm on the inside and bone dry. The large hoodie covers my face from the elements. Can't say enough about these Vancouver Homegrown raincoats. Love love love 💦💧💦🚫🌂

Cassandra D.
August 18, 2018 · 
I ordered the provocateur 3 for the fall/winter season ahead, I love the jacket it just took a little bit to get here :)

Liz P.
August 9, 2018 · 
I love these coats!! They're stylish and effective, something often hard to find. Can't stop buying them!

Alia T.
July 30, 2018 · 
I've been loving my Mia Melon rain jacket. It's comfortable, waterproof and fits well. When i wasn't sure what size to order, two different folks got back to me to help me choose a size. I am so happy with my choice, and i get lots of compliments. It's so cozy I sometimes wear it in the house ; ). Thanks, Mia Melon!

Sindee G.
May 18, 2018 · 
Just bought two Mia Melon coats and love them! A rain coat and a weatherproof wool coat. Both needed for harsh, cold Maine climate that stays chilly almost all year. Colors are great, fit is as described, and I love the hoods, warmth and style. A friend has a Mia Melon coat and when I saw the style and functionality, I knew I would get one. Got two because of the great sale price! Thank you!

Ashley R.
April 19, 2018 · 
I’m enjoying my new rain jacket! Helps with the harsh Vancouver rain. Great material and a solid jacket overall. Thanks ❤️

Marian M.
April 16, 2018 · 
I bought the Everglades jacket and love it. I needed it for a trip and while I'm usually good at checking shipping times and such, I neglected to this time until after I had ordered. From some of the reviews, I became worried about it not arriving in time and contacted Mia Melon. Tonya (I believe) responded and made sure I received the coat in time. The coat is waterproof and just warm enough. I am very satisfied with the coat and the customer service I received.

Sofija S.
April 10, 2018 · 
Just received my jacket, I love it! Great fabric, I'm excited to wear it often

Sylvie B.
April 4, 2018 · 
While searching for a weatherproof jacket for Iceland & Scotland, I came across Mia Melon and ended up buying two Jackets. I bought the Ryder that came with me on my trip and it kept me warm. The wind in Iceland is like nothing I've experienced and it couldn't penetrate the jacket. The jacket also leaves room for layers to keep extra warm if need be ( I live in Ottawa, Canada - which gets wicked cold ) which helps, instead of that tight uncomfortable feeling around your shoulders.I have also gotten tons compliments on it!
I also got the Lexi II, which is a slimmer/straighter fit (tight on the hips if you're curvy), it also leaves room in the shoulders which is great and it's very warm with the same weatherproof material.
I did wait a little bit longer than expected for shipping, so ensure you leave appropriate time to receive the jackets. However, any problems I had were handled efficiently and with a personal touch which is always appreciated.
After my months of searching for a cute jacket for my trip, I would highly recommend these jackets if you're looking for something weatherproof AND stylish :)

Lindsey S.
March 26, 2018 · 
I had a small problem with the zipper on my Lexi 2 coat and Tanya worked with me get it fixed, but when I couldn’t find someone who could fix it in my area she sent out a new coat and reimbursed me for the shipping the old one back! The coat and the customer service is awesome!

Abby S.
March 24, 2018 · 
A few weeks ago I decided to email into customer service regarding a quality issue with one of my recently purchased jackets. I expressed my disappointment in the situation as I know Mia Melon is a great company. I was responded to by Tanya who showed empathy and was positively wonderful in her customer service. She made the issue right and fully restored my faith in how the organization operates. I am so thankful to have had such a positive outcome with no conflict along the way. Thank you for serving your customers so well. Tanya’s assistance helped to solidify me as a loyal customer

Emily P.
March 24, 2018 · 
Jacket is cute. They are a small business so don't expect fast shipping and speedy responses to emails. I think it is worth the wait to support small business. I only just got my jacket but quality appears good so far.

Emily W.
March 7, 2018 · 
Love this company's jackets, and especially customer service. Tanya was incredibly accommodating in shipping jackets back and forth to the East Coast for me to try after my first attempt didn't fit. She even emailed me helpful fitting advice that was not on their website--and was incredibly sweet on email. Awesome company!

Kathleen E.
March 7, 2018 · 
I am a repeat customer and love the style, quality and customer service available from Mia Melon. I had a tech issue when trying to buy multiple coats on sale. They worked with me through messenger to get exactly what I wanted for a great price. Thankful for such clear and helpful communication. Can’t wait for my new coats!

Jennifer C.
March 7, 2018 · 
Very fashionable jackets and coats that are waterproof. Prices are also very reasonable and value for money. I have purchased a Wanderer 2, a Lexi wool blend, nouveau rain shell, yoho hoodies, Ryder rain jacket and lots of other early design hoodies. I’ve learned bed wearing them all. Designs are modern yet fashionable and functional. The proprietors and their staff are also a pleasure to deal with! Looking forward to new designs!

Caroline T.
February 27, 2018 · 
Mia Melon rocks!!! The coats are amazing!
Also, the customer service is exceptional. I have made three purchases (me, my mom and my husband each got a coat) and each time, I felt the team really cared about me and my experience.
I wish I could post a picture of our stylish coats!!

Chris M.
February 21, 2018 · 
I bought two coats for my daughter and her boyfriend and had them shipped to Victoria, British Columbia. My daughter’s comments included “seriously amazing” “mine is light but keeps me warm and dry.” About her boyfriend’s coat, which he wears when walking to work in the often cold and rainy weather she said “loves his; it keeps him warm but breaths.” 
It’s great to be able to purchase quality. My only frustration was that shipping seems to take longer than it should with complications of getting products into Canada.

Hollie S.
February 20, 2018 · 
Gorgeous! I purchased the Provocateur 3 in camel and it is incredibly well constructed. I am so in love with it already and I haven't even worn it outside yet. Will definitely be buying a second coat once the new collection is out.

Ali R.
February 19, 2018 · 
I ordered two coats from Mia Melon and love them. The fit is excellent, and they are so stylish. Living in Colorado it’s pretty easy to fall into a coat rut of wearing the same ski jacket. These are perfect for the winter and can’t wait for spring to wear the raincoat more! I can’t wait to see more from this line!

Kathleen L.
February 17, 2018 · 
Superb fashion design and top quality construction with innovative fabric are the hallmark of all Mia Melon coats. I have been buying MM coats for several years and have never had a single issue with any of them (well, aside from wearing them out!). I simply love, love this company, which continues to bring the best in urban outerwear that is perfect for our NW climate. Always trendy, always comfortable, I would not be without a MM coat. And kudos to the staff! Outstanding customer service, a big shout out to you!

Chantal A.
February 6, 2018 · 
Love these. Purchased the Ava Modern coat in green and the Heidi rainshell in black. Returned the Heidi as the sleeves were not quite long enough for me (not an unusual problem for XS size clothing). I was not surprised that I paid the return shipping as I had read their exchange policy before buying. Replaced the Heidi with the Everglades in black. Extremely pleased. These are very well designed, extremely flattering, and true to size. The green is a tiny herringbone pattern which is very modern. The hoods are oversized and should still cover my head even with a bun or ponytail (most do not). So pleased I gave them a try!

Cliona N.
February 1, 2018 · 
First time buying Mia Melon jacket, got the right size relaying on the size chart. It is perfect for raining in style.

Julia U.
January 29, 2018 · 
I bought a Lexi jacket from Mia Melon through their original kickstarter campaign shortly after moving to Minnesota, and have worn it all over the world and in all kinds of weather! Last week we had the biggest blizzard I've seen since moving to Minnesota, with wind and unrelenting snowfall for hours. Armed with my Lexi coat and a light down jacket underneath it, I wandered around outside in the snowstorm for quite some time, and was never even slightly cold or wet! When I finally made it inside I was shocked to see that my coat was completely covered in snow, but it dried remarkably quickly. I love how durable and functional the material is, and it is SO stylish and flattering that I get compliments all the time! Can't imagine I'll need another coat anytime soon, but when I do, I know where I'll be looking.

Lauren A.
January 19, 2018 · 
I've been a loyal customer since my first rain jacket several years ago! Great styles and effective weatherproofing are perfect for the Wet Coast :)

Nolan G.
January 14, 2018 · 
I love having a stylish rain coat to wear to work for the Weat Coast winter!! Ordered another wool coat and when it fit a bit big, Tonya at customer service was prompt, helpful and is making the exchange a breeze!

‎Alice K.
January 12, 2018 · 
Just received my second Mia Melon coat. Had the Provocateur Jacket for 3 years and wanted a bit of a warmer version. Just got the Lexi 2 Wool Coat in Moss and the colour is amazing! Fits very well, although a bit snug around the hips. The customer service is also fantastic and were very helpful in answering my questions and ensuring I was 100% happy with my purchase. Thanks for yet another great coat!

Dina P.
January 11, 2018 · 
REALLY RESPONSIVE CUSTOMER SERVICE! I ordered a coat for my daughter. I received a personal email to let me know the color was out of stock just as I had placed my order, they offered me the others in another color, which was acceptable. I hadn't put in the apartment number for my daughter's place, so I let them know in my email when I notified them of the new color preference. My experience with others is once you have filled out the shipping information, there's no way in hell you can amend it. Tanya let me know she could change the shipping information and this was delivered without a hitch. And, best of all, my daughter LOVES her coat. I'll even be checking this site in the future. Thanks very much!!!

Brittany A.
January 10, 2018 · 
I haven't received my coat yet, but Tanya the rep was great to deal with! I emailed asking about different sizes and she was on top of it! Can't wait to see my coat! Thanks Mia Melon!

Kristel Y.
January 7, 2018 · 
The designs of the jackets are top notch! I currently own 2 jackets and in my way to my 3rd. Love the way that I still have a waistline even if I wear their jackets. Tested the commuter jacket through Vancouver rain, freezing temperatures and snow and came out unscathed. Definitely will buy again from them 😍

Tara K.
January 7, 2018 · 
I have 2 coats from Mia Melon (the Ryder in black, and the Jenna in black) and another one on the way (The Heidi)! I LOVE the two that I already have so much. The quality of the jackets is superb and they keep me nice and dry. I am amazed at how warm the Jenna is. Wore it up in Edmonton this past Christmas and was warm! I can't wait to get my 3rd jacket, and am already looking at other styles (I have a slight obsession with jackets lol). Thanks for making such a great product Mia Melon!!

Amanda W.
January 5, 2018 · 
I have 3 coats so far and I love them! I stay very warm and they are very cute! Not only is the material and construction great, the customer service is amazing!

Ying Ying Z.
January 4, 2018 · 
This is my first jacket from Mia. I like its pretty color and good quality. The cutting is quite fit my shape. Due to the black fridge sale, the response to my order was quite a bit delayed, otherwise the whole transaction is perfect.

Ashlie N.
January 4, 2018 · 
Super cute coats! I ordered a coat and unfortunately, due to no fault of Mia Melon, the arrival date was pushed out (customs issue). When I emailed, Tanya with customer service was really helpful in letting me know what was causing the issue and ensured priority shipping would take place so that I would get the coat as soon as possible. When the coat arrived it was beautifully made with Hong Kong stitching and a beautiful color. I will be ordering from Mia Melon for a long time to come!

Kaitlyn B.
January 2, 2018 · 
I have not received my item yet but I had excellent customer service asking questions and applying coupons to my order. I am super excited to receive my coat and hope it arrives quickly!
UPDATE**My coat arrived today (less than one week to order, ship, arrive at my door) and I love it! It seems like great quality, fits perfectly, and I can't wait to wear it! Thanks MM!


Just to inform you: my provider coat arrived today, in good order. It fits nicely and is just in time for this week's sub-zero temperatures. 


I truthfully have never loved coats the way I find myself loving and enjoying the ones you create. I find it hard to believe how many I have purchased from you (via Kickstarter and directly from your online store). What is wonderful is that I wear them all! Truly! Black, gray, brown, hoodie (reversible and not) - the high quality construction, the first class designs, the innovative fabrics (I love waterproof!), keep me coming back. 

Worn my Mia Melon several times now. It fits better than I thought and I’ve gotten quite a few compliments. Thank you so much. 

Just got my coat! It's so warm and fits perfectly. I'm excited to wear it! 

I wanted to reach out to you and let you know that my fiancé is very happy with the jacket and one of our friends purchased one after seeing it as well. 

The jacket was delivered yesterday. It fits great!!  Thanks so much for the fantastic customer service. 

Received men's Wanderer a few days ago. Material is awesome and has already proven its merit with Seattle rain. 

My jacket arrived today, thank you! Fits pretty well. …… It's warm and cozy for fall and winter. 

I received my Mia Melon Wanderer jacket in army green on Friday and it happens to be raining here, so I got to test it out. It's super cute and really comfy. It did great at blocking the wind and kept me super dry. I'm really loving the jacket so far. Thanks! 

The Hunter has arrived and been tested (wore it to work today - it rained): all good! I love the color and the quality and the sleeves fit me well. I also have the perfect matching scarf... Thank you, Mia Melon! One pleased customer here! 

I received my Provocateur jacket today and love it! Beautifully made. Thank you! 

Now that I have owned this essential coat for about a year, I just wanted to tell you that it is absolutely the best. Utilitarian, functional, warm, dry, handsome. I love it.

Thank you for the Coat. It's lovely and truly weatherproof :)

I hear wonderful things about your coats and am excited to finally own one :) 

I've been wearing my new coat for two days now and I am absolutely delighted with it - it's so practical and comfortable while also stylish and flattering.